FAQ

What currency are the prices do I see in the site?

All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 2-4 days.
Tracking numbers will be updated after your order has been shipped. If you don't have a tracking number after 7 business days, please email us at contact@imjustme.me.

I am not in love with my order, can it be returned? What if there is an issue?

• An item is only eligible for return within 14 calendar days of receiving your shipment.

• It must be in its original condition

• Items must not be worn, used or tampered with and must be placed into their original packing.

• If items are in less than perfect condition the items will be sent back at the customers expense or I’m Just Me, at its sole discretion, may charge a restocking fee.

• Refunds are issued back to the original method of payment or with an online credit.

• Please note that the return process must be completed within 7 days after approval or the return is no longer valid.

• I’m Just Me reserves the right to deny a refund if items are not received within a reasonable time frame

• We do not do exchanges of any kind (unless your item arrives damaged).  You will have to place a new order with the correct items, and you may return the items that were incorrect for a refund.

Please include your order receipt with all returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refun

• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
  
  Can I cancel my order?
  You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at contact@imjustme.me. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to contact@imjustme.me and we will be happy to assist you in any way we can.
We do receive a large number of emails, if you wish to get a prompt response please attach your order number and address the problem clearly, thanks.